General terms and conditions

Terms and conditions on bookings and stay
Booking and Deposit
We look forward to your visit. For a definite reservation, we ask you to provide your credit card details at the time of booking. Please be advised that your booking cannot be confirmed if we do not receive your credit card details.
Arrival
Arrival by car
  • Brenner Highway
    Take exit Bolzano Sud – motorway MeBo direction Merano – exit Merano Sud In case you arrive over passo Resia: exit Merano Sud Follow the street which takes you towards Merano, turn right after 1,5 km towards Merano 2000. After 2,5 km you will arrive at a roundabout called Labers. Turn right and cross the little bridge, follow the street with a beautiful panoramic view. After 5 km you have arrived at Castel Fragsburg.
  • Passo di monte Giovo/Passo Rombo
    Pass through Merano, arriving at the roundabout Labers take the exit Labers Street and cross the little bridge. Follow the street with a beautiful panoramic view. After 5 km you have arrived at Castel Fragsburg.
  • GPS users navigate to Labers Straße
Parking area
Please note that you can leave your car at the hotel’s own parking area. On request and at an extra charge guests can use one of our two garages (upon availability).
Check in/Check out
Your room is ready for check-in after 2:00 p.m., whereas the check-out time is 11:00 a.m. Upon availability, we are glad to offer early check-in or late-check out for an extra fee.
Castel Fragsburg is a place to breathe
Creating a place to breathe is one of our heartfelt desires. Therefore we kindly ask our guests to help us achieve this goal by neither smoking in our suites, nor the balconies nor roof terraces, nor in the restaurant, in the garden, at the pool area nor on our restaurant terrace. At Castel Fragsburg we provide two atmospheric places where our guests can enjoy their tobacco: our main entrance with our porch swings and our higher garden (garden of roses) with a panoramic view.
Internet access
There is free Wi-Fi connection in all of our rooms.
Spa bookings and Sacred Arts courses
Did you have time to have a look at our Spa and beauty Arrangements in our Castellum Natura? And what about the Sacred Arts courses in the Sanctuarium? We recommend to book your spa treatments and courses in advance. Should you be unable to attend, we would like to ask you to cancel the reserved treatment within 24 hours of your scheduled appointment. In case of a short term cancellation, we will have to charge the regular fee.
Dogs
Unfortunately Castel Fragsburg is not a perfect playground for dogs. Due to respect for other guests and regulations of the Italian law, dogs are only allowed in our suites when supervised. They are not allowed to accompany you into the restaurant, to the pool and to our terrace. If you decide to bring your furry friend to Castel Fragsburg, there will be limitations to what is possible and we sincerely hope you understand and accept this. We advise you to bring your dog’s own bed and food for his comfort. If you wish to enjoy dinner in company with your dog we are happy to reserve a table in our separate “Maximilian Stube”. We will charge € 35,00 per dog per day without food.
Room cancellation
There is always the chance that something comes up. This is why we would like to inform you about our cancellation policy. For cancellations, late arrivals, early departures or no-show the following fees will be applied:
  • until 30 days prior to arrival: no charge
  • until 21 days prior arrival date: 50% of the total rate
  • less than 21 days before arrival: 100% of the total rate
Payment Information
We accept: cash, EC-debit cards, MasterCard, Visa & American Express.
Single occupancy
Single occupancy upon request and charged with the following additional fees: Junior Suite and Adlerhorst € 50.00 | Suite de Luxe € 75.00 | Royal Suite € 90.00 per night.
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Fragsburg 3 · 
39012 Meran · Italy
· +39 0473 244071 · info@fragsburg.com IT 01629410216