Credits

As the operator of this web platform, we take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations, the EU General Data Protection Regulation (GDPR), as well as this privacy policy.

This Privacy Policy describes what information we collect when you visit these pages, how we use that information, and what we offer them to access, update, and control. How we collect data We collect information in two ways: information that you provide to us directly by entering it into the system and information we receive implicitly through your use of our services.

Information we receive from your use of the services is primarily non-personal information typically provided by web browsers, servers, e.g. browser type, preferred language, referring web site and date / time of each visit. We collect this non-personally identifiable information in order to better understand how visitors use the services and, where possible, improve their experience (based on our legitimate interests within the meaning of Art. 6 (1) lit. GDPR).

We process the following types of personal information about you, depending on the nature of our business relationship.

In order to be able to process your requests, we store your name, address, address, email address, postal address and telephone number when you send us an inquiry.

We will store your booking details when you send us a reservation request or book a stay, if applicable also information about other guests included in your booking details. We use your personal information to fulfill the tasks resulting from the reservations you have made. We could send you additional information about your stay and ask you to comment or rate us after your stay.

If necessary, we will use the data further to inform you about future offers and to contact you if you have registered with us in a waiting list.

For security reasons, we store in server logs the server requests sent by your web browser. In order to serve you more efficiently and better while communicating with us via online chat, we record your online status on our web platform.

In accordance with art. 32 GDPR, we have appropriate technical information, taking into account the state of the art, the implementation costs and the nature, scope, circumstances and purposes of the processing as well as the different likelihood and severity of the risk to the rights and freedoms of individuals and take organizational measures to protect your personal information against unauthorized access or loss, destruction or damage.

The measures include the encrypted transmission of data between your browser and our servers, ensuring the confidentiality, integrity and availability of data by controlling the physical access to the data, as well as their access, input, disclosure, availability and its separation.

In addition, we have established procedures that ensure the exercise of data subject rights, data erasure and data vulnerability. Furthermore, we consider the protection of personal data already in the development, or selection of hardware, software and procedures, according to the principle of data protection through technology design and privacy-friendly default settings.

In accordance with applicable law, we will do everything in our power to ensure that all processors comply with appropriate security standards to protect the personal information they manage. By submitting your personal information, you consent to the transmission and processing of your personal information outside the EU for the purposes set forth in this privacy policy.

We remind you that you too have a responsibility to protect your information on this web platform and not to disclose unnecessary personal information. Do not give your access data (the link to your personal area) to third parties. Data transmission in public communication networks (e. g. in the case of communication by email) may have security gaps. Therefore, we can not guarantee you a complete protection of the data from access by third parties.

If in the context of our processing we disclose data to other persons and companies (processors or third parties), transmit them to them or otherwise grant them access to the data, this is done only on the basis of a legal permission (e. g. if a transmission of the data to third parties, as to payment service providers, in accordance with art. 6 (1) (b) GDPR to fulfill the contract), you have consented to a legal obligation or on the basis of our legitimate interests (eg in the use of agents, Webhosters, etc.).

If we commission third parties to process data on the basis of a so-called "contract processing contract," this is done on the basis of art. 28 GDPR. We may disclose your personal information to third parties in the following situations: We may disclose your personal information to our employees and agents as necessary to provide you with the services you requested. If we must disclose your personal information in order to comply with a legal obligation or enforce our terms and conditions, membership rules or other applicable terms and conditions to which you are subject. To protect us, our guests or contractors from loss or damage (including, without limitation, sharing information with the police, courts or law enforcement agencies). To the extent necessary to establish, exercise or defend legal rights or claims, or to investigate any actual or suspected illegal activity.

Google Analytics, Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA Social network Facebook: Facebook Inc., Menlo Park, California, USA Social network Google Plus: Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA Social network Instagram, owner: Facebook Inc., Menlo Park, California, USA Social network Twitter, Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2 D02 AX07, Ireland Travel platform HolidayCheck, HolidayCheck Online Reisebüro, Bahnweg 8, CH-8598 Bottighofen Rating portal Tripadvisor, TripAdvisor LLC, 400 1st Avenue, Needham, MA 02494 USA Booking engine Booking.com, Booking.com B.V., Herengracht 597, 1017 CE Amsterdam, Niederlande Right to information, cancellation, blocking Subject to the applicable provisions, you have the right, in accordance with Art. 15 GDPR, to obtain free information about your stored personal data, their origin and recipient and the purpose of the data processing as well as a right to rectification, blocking or deletion of these data (articles 16 and 17 GDPR). For further information on personal data, please contact us at any time at the address below. An access request may require a small fee to cover our costs. In addition, we are required to verify your identity before we can process on an inquiry request.

We use temporary and permanent cookies, i. e. small files that are stored on users' devices. In part, the cookies are used for security or are required to operate our web platform or to save the user's decision when confirming the cookie banner. In addition, we or our technology partners use cookies for measuring reach and marketing purposes. Storage and deletion of data The data processed by us are deleted or limited in their processing in accordance with Articles 17 and 18 GDPR. Unless explicitly stated in this privacy policy, the data stored by us are deleted as soon as they are no longer required for their purpose and the deletion does not conflict with any statutory storage requirements.

Your personal data will exclusively be used to handle your request and will not be passed on to third persons (by law 665/669 Privacy, art. 10 and 13, law 675 from 31.12.1996). Holder of data handling is Hotel Castel Fragsburg in Fragsburg Str. 3 - 39012 Merano, info@fragsburg.com