Fragsburg Logo


General Information

Hotel Castel Fragsburg

Ortner Alexander

Fragsburgstreet 3

39012 Meran

Tel: +39 0473 244071

Fax: +39 0473 244493



UID: IT 01629410216


Empfängercode: X2PH38J

Castel Fragsburg (hereinafter also the company) has drawn up the present data protection statement in order to inform visitors to the website about the terms and purposes of data processing. In particular, visitors and any person who makes use of the services offered on the websites, are informed, in accordance with Article 13 Italian Legislative Decree of 30th June 2003 No. 196 (Data Protection Code) about the processing of data. The present data protection statement relates exclusively to the aforesaid website and does not apply to linked sites, which may be visited by the users of our website.

The present privacy policy is an integral component of our website and of the services offered by us. To access the website and use the same, as well as to purchase the products offered on the website you are required to read and understand the present privacy policy. Should you not be in agreement with the present privacy policy, we would ask you not to use our website.

The company may amend or update the present privacy policy in whole or in part. Amendments and additions to the privacy policy may be viewed by all users in the privacy column of the website and are binding with effect from publication on the website. Should the user not be in agreement with the amendments, he may cease using our website. The continued use of our website and our products and services subsequent to publication of the aforementioned amendments and/or modifications shall be deemed acceptance of the amendments and acknowledgement of the binding nature of the new conditions. The website,, is the property of the company and is administered by the said company.

Privacy Policy
  • 1. Introduction

    As the operator of this web platform, we take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations, the EU General Data Protection Regulation (GDPR), as well as this privacy policy.

    This Privacy Policy describes what information we collect when you visit these pages, how we use that information, and what we offer them to access, update, and control. How we collect data We collect information in two ways: information that you provide to us directly by entering it into the system and information we receive implicitly through your use of our services.

    Information we receive from your use of the services is primarily non-personal information typically provided by web browsers, servers, e.g. browser type, preferred language, referring web site and date / time of each visit. We collect this non-personally identifiable information in order to better understand how visitors use the services and, where possible, improve their experience (based on our legitimate interests within the meaning of Art. 6 (1) lit. GDPR).

  • 2. Purpose of processing

    We process the following types of personal information about you, depending on the nature of our business relationship.

    In order to be able to process your requests, we store your name, address, address, email address, postal address and telephone number when you send us an inquiry.

    We will store your booking details when you send us a reservation request or book a stay, if applicable also information about other guests included in your booking details. We use your personal information to fulfill the tasks resulting from the reservations you have made. We could send you additional information about your stay and ask you to comment or rate us after your stay.

    If necessary, we will use the data further to inform you about future offers and to contact you if you have registered with us in a waiting list.

    For security reasons, we store in server logs the server requests sent by your web browser. In order to serve you more efficiently and better while communicating with us via online chat, we record your online status on our web platform.

  • 3. Security

    In accordance with art. 32 GDPR, we have appropriate technical information, taking into account the state of the art, the implementation costs and the nature, scope, circumstances and purposes of the processing as well as the different likelihood and severity of the risk to the rights and freedoms of individuals and take organizational measures to protect your personal information against unauthorized access or loss, destruction or damage.

    The measures include the encrypted transmission of data between your browser and our servers, ensuring the confidentiality, integrity and availability of data by controlling the physical access to the data, as well as their access, input, disclosure, availability and its separation.

    In addition, we have established procedures that ensure the exercise of data subject rights, data erasure and data vulnerability. Furthermore, we consider the protection of personal data already in the development, or selection of hardware, software and procedures, according to the principle of data protection through technology design and privacy-friendly default settings.

    In accordance with applicable law, we will do everything in our power to ensure that all processors comply with appropriate security standards to protect the personal information they manage. By submitting your personal information, you consent to the transmission and processing of your personal information outside the EU for the purposes set forth in this privacy policy.

    We remind you that you too have a responsibility to protect your information on this web platform and not to disclose unnecessary personal information. Do not give your access data (the link to your personal area) to third parties. Data transmission in public communication networks (e. g. in the case of communication by email) may have security gaps. Therefore, we can not guarantee you a complete protection of the data from access by third parties.

  • 4. Collaboration with processors and third parties

    If in the context of our processing we disclose data to other persons and companies (processors or third parties), transmit them to them or otherwise grant them access to the data, this is done only on the basis of a legal permission (e. g. if a transmission of the data to third parties, as to payment service providers, in accordance with art. 6 (1) (b) GDPR to fulfill the contract), you have consented to a legal obligation or on the basis of our legitimate interests (eg in the use of agents, Webhosters, etc.).

    If we commission third parties to process data on the basis of a so-called "contract processing contract," this is done on the basis of art. 28 GDPR. We may disclose your personal information to third parties in the following situations: We may disclose your personal information to our employees and agents as necessary to provide you with the services you requested. If we must disclose your personal information in order to comply with a legal obligation or enforce our terms and conditions, membership rules or other applicable terms and conditions to which you are subject. To protect us, our guests or contractors from loss or damage (including, without limitation, sharing information with the police, courts or law enforcement agencies). To the extent necessary to establish, exercise or defend legal rights or claims, or to investigate any actual or suspected illegal activity.

  • 5. Integration of services and content of third parties:

    Google Analytics, Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA Social network Facebook: Facebook Inc., Menlo Park, California, USA Social network Google Plus: Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA Social network Instagram, owner: Facebook Inc., Menlo Park, California, USA Social network Twitter, Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2 D02 AX07, Ireland Travel platform HolidayCheck, HolidayCheck Online Reisebüro, Bahnweg 8, CH-8598 Bottighofen Rating portal Tripadvisor, TripAdvisor LLC, 400 1st Avenue, Needham, MA 02494 USA Booking engine, B.V., Herengracht 597, 1017 CE Amsterdam, Niederlande Right to information, cancellation, blocking Subject to the applicable provisions, you have the right, in accordance with Art. 15 GDPR, to obtain free information about your stored personal data, their origin and recipient and the purpose of the data processing as well as a right to rectification, blocking or deletion of these data (articles 16 and 17 GDPR). For further information on personal data, please contact us at any time at the address below. An access request may require a small fee to cover our costs. In addition, we are required to verify your identity before we can process on an inquiry request.

  • 6. Cookies

    We use temporary and permanent cookies, i. e. small files that are stored on users' devices. In part, the cookies are used for security or are required to operate our web platform or to save the user's decision when confirming the cookie banner. In addition, we or our technology partners use cookies for measuring reach and marketing purposes. Storage and deletion of data The data processed by us are deleted or limited in their processing in accordance with Articles 17 and 18 GDPR. Unless explicitly stated in this privacy policy, the data stored by us are deleted as soon as they are no longer required for their purpose and the deletion does not conflict with any statutory storage requirements.

    Unless the data is deleted because it is required for other and legitimate purposes, its processing will be restricted. That The data is blocked and not processed for other purposes. This applies z. For example, for data that must be kept for commercial or tax reasons.

    Your personal data will exclusively be used to handle your request and will not be passed on to third persons (by law 665/669 Privacy, art. 10 and 13, law 675 from 31.12.1996). Holder of data handling is Hotel Castel Fragsburg in Fragsburg Str. 3 - 39012 Merano,

  • 7. Contact
    If you have any questions, comments or inquiries about this privacy policy, you can send us an email at or contact us using the following address or phone number. Hotel Castel Fragsburg Fragsburg 3 39012 Meran Italy Phone number: +39 0473 244071 Data Protection Officer Alexander Ortner


With the exception of navigation data the Castel Fragsburg solely processes data, which has been submitted voluntarily and expressly by the user. If you refuse to transfer certain information, you may however find that you are restricted in the services offered. Once the registration is made, the personal data are processed solely for the services specified in the communication of the information.

The visitor to the website may register for one or more of the following services:

  • Newsletter
  • Information on services or products, offers, enquiries etc.
  • Participation in various initiatives
  • Purchases or reservations of the products offered on the website
  • Announcing the visitor's interest in working with the company and/or responding to a job vacancy advertisement
  • Contacting the company using the form provided for this purpose
  • Enquiring about the availability of rooms for a specified period and a specific number of persons
  • Book directly on the website
There follows a short list concerning the specific use of personal data on the website. In order to use the services the user may be required to supply some or all of the following data: forename, surname, age, street, post code,e-mail address, city, country, date of birth, telephone number, mobile number, fax, payment method, period of stay, number of guests (adults and children), forename and surname of additional guests. Please, note that other information may also be requested.
Visitors have the opportunity to subscribe to our newsletter. If you register, all personal data pursuant to the information letter or for the purpose of data processing in accordance with the internal process for administering contacts are processed.
Availability enquiry
In this section, the user may check room availability directly on the website by entering his search criteria. For this purpose the user must enter the following personal data: The enquiry is subject to the user's express agreement, entered by clicking on the appropriate box, of the company's privacy policy.
Priority notice
In this section, the user can enter a binding booking via the website. For this purpose the user must enter the following personal data: Acceptance of the privacy policy is deemed to be an essential pre-condition for requesting this service. The company confirms the priority notice by sending an e-mail to the address entered by the user.
Visitors can send letters of application or reply to job offers via the Castel Fragsburg – Job offers", section. If you register, all your personal data pursuant to the information letter and for the purpose of data processing in accordance with the internal process for HR administration are processed. This service is subject to the user's express agreement, entered by clicking on the appropriate box, of the company's privacy policy.
Visitors have the opportunity to contact the company using the form provided for the purpose. If you make an enquiry, all your personal data pursuant to the information letter and for the purpose of data processing in accordance with the internal process for contact are processed.This service is subject to the user's express agreement, entered by clicking on the appropriate box, of the company's privacy policy.
Processing of personal data
Within the meaning of Article 28 of the Italian Legislative Decree of 30th June 2003 No. 196 (Data Protection Code) the Castel Fragsburg, a company under Italian law, with registered office in Merano, Via Fragsburg 3, registered under number IT01629410216, is the rights holder of the administration and processing of all personal data, which may be collected via the aforesaid home page. Personal data are processed solely within the meaning of the present data protection statement, by officers and employees of Castel Fragsburg who are expressly appointed as authorised agents for the purposes of date protection processing. The employees have been appropriately trained in this respect and work under the direct supervision and responsibility of the proprietor of the data protection processing. The responsible officer for data processing is the current manager of IT security for the Castel Fragsburg. A current list of all data protection authorised agents may be requested by e-mail from the proprietor itself or from the data processing officer at
Disclosure to third parties

In no circumstances are your personal data disclosed unless statutory provisions require that they be submitted to a judicial authority or other corporate bodies and institutes.

In addition, the company uses the services of other companies and/or persons to perform specific services, such as sending e-mails, delivery of packages, the processing of payments. The aforementioned third parties have access only to those personal data, which are absolutely necessary for them to carry out their responsibilities. The company stresses that these third parties are forbidden from using the personal data for other purpose and are under a duty to use these data in conformity with the privacy policy and the statutory provisions currently in force.

Castel Fragsburg does not intentionally collect sensitive or judicially relevant personal data via its website. Within the meaning of Article 4 Data Protection Code these are sensitive data on personal details concerning gender and ethnic origin, religious, philosophical or other views, political stance, membership of political parties, trade unions, associations or organisations with a religious, philosophical or trade union background, or information concerning health or sexual orientation. Within the meaning of Article 4 Data Protection Code judicially relevant data encompass those personal details, which may imply measures by virtue of Article 3 paragraph 1 letters a) to o) and r) to u) Decree of the President of the Republic No. 313 of 14th November 2002 entered on the Criminal Record, the Register of Administrative Penalties as a consequence of criminal offences and the procedures connected with this, or may imply status as an accused or suspected person within the meaning of Articles 60 and 61 Code of Criminal Procedure. We recommend that you do not enter such information on our website. Should this be essential (for instance in the case of assignment to protected groups of persons in the case of sending a curriculum vitae for the purpose of sending a job application, in reply to a offer of employment or in expressing interest in employment in our firm) we request that the specific declaration be sent by post. In this declaration please give your written permission for the treatment of the said personal and sensitive data.

Retention of the data
Information and personal data, which is collected on this website, including that which the visitor voluntarily submits, in order to receive informational material or other messages, by writing to the addresses given in the Contact section, are retained only for the period absolutely necessary to perform the required service. Once the service has been performed, all personal data are deleted on the basis of the data protection guidelines of the Castel Fragsburg, subject to conflicting governmental requirements or retention required by statute.
Exercise of existing rights
The person concerned has at any time the right in accordance with Article 7 Data Protection Code to receive confirmation regarding the existence or non-existence of personal data and to discover the content and origin of these data, to check their accuracy and completeness and to request that they be updated or corrected. Furthermore he is entitled to require that data, which have been used illegally, are deleted, anonymised or blocked and to oppose the use of the said data at any time for good cause. For these purposes the person concerned must contact the owner of the data processing system or the data security officer via the e-mail address .
Data security
Castel Fragsburg protects personal data by means of internationally recognised security standards and by means of processes, which make
  • unauthorised access
  • unauthorised use and dissemination
  • unauthorised modification
  • loss and inadvertent or unlawful destruction impossible.
Under-age users
The website of the company, which is regulated by the present data protection statement, is not intended for the use of minors. We are aware of the necessity that data concerning minors must be protected, particularly in the online environment. Therefore, we do not collect and store - except on an accidental basis - any data from under-age visitors.
© Copyright
Castel Fragsburg
Alexander Ortner
Via Fragsburg 3
I-39012 Merano
South Tyrol - Italy

Tel +39 0473 244071
Fax +39 0473 244493

VAT no. IT01629410216
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Fragsburg 3 · 
39012 Meran · Italy
· +39 0473 244071 · IT 01629410216

Das Castel Fragsburg macht Winterschlaf.
Castel Fragsburg is hibernating
Il Castel Fragsburg va in letargo

Bis voraussichtlich 21.05.2021
Presumibilmente fino il 21.05.2021
Presumably until 21.05.2021

office hours:
mo – fr: 09:00 - 15:00
phone: 0039 0473 244071