Hotel Castel Fragsburg
Tel: +39 0473 244071
Fax: +39 0473 244493
UID: IT 01629410216
Castel Fragsburg (hereinafter also the company) has drawn up the present data protection statement in order to inform visitors to the www.fragsburg.com website about the terms and purposes of data processing. In particular, visitors and any person who makes use of the services offered on the websites, are informed, in accordance with Article 13 Italian Legislative Decree of 30th June 2003 No. 196 (Data Protection Code) about the processing of data. The present data protection statement relates exclusively to the aforesaid website and does not apply to linked sites, which may be visited by the users of our website.
Information we receive from your use of the services is primarily non-personal information typically provided by web browsers, servers, e.g. browser type, preferred language, referring web site and date / time of each visit. We collect this non-personally identifiable information in order to better understand how visitors use the services and, where possible, improve their experience (based on our legitimate interests within the meaning of Art. 6 (1) lit. GDPR).
We process the following types of personal information about you, depending on the nature of our business relationship.
In order to be able to process your requests, we store your name, address, address, email address, postal address and telephone number when you send us an inquiry.
We will store your booking details when you send us a reservation request or book a stay, if applicable also information about other guests included in your booking details. We use your personal information to fulfill the tasks resulting from the reservations you have made. We could send you additional information about your stay and ask you to comment or rate us after your stay.
If necessary, we will use the data further to inform you about future offers and to contact you if you have registered with us in a waiting list.
For security reasons, we store in server logs the server requests sent by your web browser. In order to serve you more efficiently and better while communicating with us via online chat, we record your online status on our web platform.
In accordance with art. 32 GDPR, we have appropriate technical information, taking into account the state of the art, the implementation costs and the nature, scope, circumstances and purposes of the processing as well as the different likelihood and severity of the risk to the rights and freedoms of individuals and take organizational measures to protect your personal information against unauthorized access or loss, destruction or damage.
The measures include the encrypted transmission of data between your browser and our servers, ensuring the confidentiality, integrity and availability of data by controlling the physical access to the data, as well as their access, input, disclosure, availability and its separation.
In addition, we have established procedures that ensure the exercise of data subject rights, data erasure and data vulnerability. Furthermore, we consider the protection of personal data already in the development, or selection of hardware, software and procedures, according to the principle of data protection through technology design and privacy-friendly default settings.
We remind you that you too have a responsibility to protect your information on this web platform and not to disclose unnecessary personal information. Do not give your access data (the link to your personal area) to third parties. Data transmission in public communication networks (e. g. in the case of communication by email) may have security gaps. Therefore, we can not guarantee you a complete protection of the data from access by third parties.
If in the context of our processing we disclose data to other persons and companies (processors or third parties), transmit them to them or otherwise grant them access to the data, this is done only on the basis of a legal permission (e. g. if a transmission of the data to third parties, as to payment service providers, in accordance with art. 6 (1) (b) GDPR to fulfill the contract), you have consented to a legal obligation or on the basis of our legitimate interests (eg in the use of agents, Webhosters, etc.).
If we commission third parties to process data on the basis of a so-called "contract processing contract," this is done on the basis of art. 28 GDPR. We may disclose your personal information to third parties in the following situations: We may disclose your personal information to our employees and agents as necessary to provide you with the services you requested. If we must disclose your personal information in order to comply with a legal obligation or enforce our terms and conditions, membership rules or other applicable terms and conditions to which you are subject. To protect us, our guests or contractors from loss or damage (including, without limitation, sharing information with the police, courts or law enforcement agencies). To the extent necessary to establish, exercise or defend legal rights or claims, or to investigate any actual or suspected illegal activity.
Google Analytics, Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA Social network Facebook: Facebook Inc., Menlo Park, California, USA Social network Google Plus: Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA Social network Instagram, owner: Facebook Inc., Menlo Park, California, USA Social network Twitter, Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2 D02 AX07, Ireland Travel platform HolidayCheck, HolidayCheck Online Reisebüro, Bahnweg 8, CH-8598 Bottighofen Rating portal Tripadvisor, TripAdvisor LLC, 400 1st Avenue, Needham, MA 02494 USA Booking engine Booking.com, Booking.com B.V., Herengracht 597, 1017 CE Amsterdam, Niederlande Right to information, cancellation, blocking Subject to the applicable provisions, you have the right, in accordance with Art. 15 GDPR, to obtain free information about your stored personal data, their origin and recipient and the purpose of the data processing as well as a right to rectification, blocking or deletion of these data (articles 16 and 17 GDPR). For further information on personal data, please contact us at any time at the address below. An access request may require a small fee to cover our costs. In addition, we are required to verify your identity before we can process on an inquiry request.
Your personal data will exclusively be used to handle your request and will not be passed on to third persons (by law 665/669 Privacy, art. 10 and 13, law 675 from 31.12.1996). Holder of data handling is Hotel Castel Fragsburg in Fragsburg Str. 3 - 39012 Merano, firstname.lastname@example.org
With the exception of navigation data the Castel Fragsburg solely processes data, which has been submitted voluntarily and expressly by the user. If you refuse to transfer certain information, you may however find that you are restricted in the services offered. Once the registration is made, the personal data are processed solely for the services specified in the communication of the information.
The visitor to the website may register for one or more of the following services:
In no circumstances are your personal data disclosed unless statutory provisions require that they be submitted to a judicial authority or other corporate bodies and institutes.
Castel Fragsburg does not intentionally collect sensitive or judicially relevant personal data via its website. Within the meaning of Article 4 Data Protection Code these are sensitive data on personal details concerning gender and ethnic origin, religious, philosophical or other views, political stance, membership of political parties, trade unions, associations or organisations with a religious, philosophical or trade union background, or information concerning health or sexual orientation. Within the meaning of Article 4 Data Protection Code judicially relevant data encompass those personal details, which may imply measures by virtue of Article 3 paragraph 1 letters a) to o) and r) to u) Decree of the President of the Republic No. 313 of 14th November 2002 entered on the Criminal Record, the Register of Administrative Penalties as a consequence of criminal offences and the procedures connected with this, or may imply status as an accused or suspected person within the meaning of Articles 60 and 61 Code of Criminal Procedure. We recommend that you do not enter such information on our website. Should this be essential (for instance in the case of assignment to protected groups of persons in the case of sending a curriculum vitae for the purpose of sending a job application, in reply to a offer of employment or in expressing interest in employment in our firm) we request that the specific declaration be sent by post. In this declaration please give your written permission for the treatment of the said personal and sensitive data.
Unfortunately, because of the current situation we have to postpone our opening. We will open our doors once it is safe and the health policy allows us to do so.
Of course, we are at your disposal you can reach us by phone or mail during the following office hours. (Mon – Fri: 09:00 - 15:00)